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Why does the speech sound like a robot voice? (Windows XP, Windows Server 2003) What years does the Year/Make/Model table cover? What years does the V.I.N. decoder cover? How do I backup my database? How do I password protect my program? How do I view the owner's manual? How do I reprint or view an invoice by estimate or repair order number? How do I search for a customer by vehicle license or V.I.N. number? How can I tell what version I am running? How do I update the program?

Why does the speech sound like a robot voice? (Windows XP, Windows Server 2003)

You must be running Windows Vista or Windows XP with the Microsoft .Net Framework 3.5 installed and a third party speech synthesis. Windows Vista has the speech synthesis built in.

What years does the Year/Make/Model table cover?

The year/make/model table covers 1901 to 2009.

What years does the V.I.N. decoder cover?

The V.I.N. decoder covers 1985 to 2007.

How do I backup my database?

Select File, Database, Backup from the main drop down menu. Click Browse to select a backup folder. Press <Backup>.

How do I password protect my program?

Select File, Settings from the main drop down menu. Click <Security>. Select Use Passwords and enter a Master, Manager & User password. Press <Save>. You must set up your employees access levels and password to enable them to log in.

How do I view the owner's manual?

Select Start, All Programs, RepairWriter 3 from the Windows Start menu & select the desired manual.

How do I reprint or view an invoice by estimate or repair order number?

Select Invoice, Reprint Invoice from the main drop down menu. Select Repair Order #, Counter Ticket #, Estimate # Enter desired the invoice number. Press <Print> or <View>.

How do I search for a customer by vehicle license or V.I.N. number?

Select Customer, Vehicle Search from the main drop down menu. Click the desired header to search. Enter the desired information in the search window. Press <Open> to open the customer associated with the selected vehicle.

How can I tell what version I am running?

Select Help, About from the main drop down menu.

How do I update the program?

Download the current update from the internet.   Download Now Make sure the program is closed and press <Update>. This must be done on each computer.